Shipping Policy
This Shipping Policy explains how orders are processed and delivered by hearble.com, operated by Baptistes Corporation.
1. Shipping Regions
We ship to all states and territories within Australia. For international orders, please contact us via our contact form to confirm availability and rates before placing your order.
2. Shipping Rates
- Fast Standard Shipping: Free on all Australian orders unless stated otherwise at checkout.
- Express or Priority Delivery: Available upon request — please contact us for pricing.
3. Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with your tracking details.
4. Delivery Time
- Fast Standard Shipping within Australia: 3–7 business days after processing.
- Express Shipping: 1–3 business days after processing (where available).
- Deliveries to remote or regional areas may require additional time depending on the carrier.
All delivery timeframes are estimates subject to carrier delays, weather, customs, and other unforeseen circumstances.
5. Order Tracking
Tracking information is sent by email once your order ships.
6. Delivery Issues
If your package is lost, damaged, or delayed, please contact us through our form with your order number. Resolution follows the Australian Consumer Law.
7. Additional Information
Customers must verify their shipping address before ordering. Once an order has been dispatched, we cannot redirect or modify delivery details.